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Protect your account.

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). Enable 2-step verification to protect your account.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Hola Wallet account, contact Hola Wallet Support at

Secure your email

Hackers will often use your email to gain access to your Hola Wallet account.

Check if you can still sign in to your email.

If your email has been compromised, you'll need to contact your email provider to shut down or change your email password.


Phishing sites are malicious websites which mimic an authentic site in order to trick visitors into entering their login credentials or other sensitive information. These fraudulent websites are distributed through a variety of methods including email, SMS text messages, social media, and search-engine advertisements.

One of the best ways to avoid phishing sites is to always make sure you're accessing the official Hola Wallet application and or directly. Phishers will often use URLs like to conduct these scams.


● Cryptocurrency transactions are irreversible, if you send cryptocurrency to a third party, you cannot reverse it or stop payment.

● Hola Wallet staff will never ask you to share sensitive authentication credentials.

● Never send cryptocurrency to external addresses on behalf of alleged support agents. Hola Wallet staff will never ask you to send cryptocurrency to external addresses.

● Hola Wallet will never ask you to send crypto to an address in order to receive crypto back.

● Never provide your passwords or security codes to third parties under any circumstances.

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Hola Wallet has a strict rule of one account per person. Hola Wallet uses a multi-pronged strategy to ensure HAC is not earned by fake accounts. Many members create fake accounts using fake, business,

Why am I being asked to verify my identity?

To prevent fraud and to make any account-related changes, Hola Wallet will ask you to verify your identity from time to time. We also ask you to verify your identity to ensure no one but you changes y


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