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P2P Appeals

Peer-to-peer (P2P) trading is a straightforward way for users to buy and sell crypto, especially for those who like being able to choose their preferred payment method.

Hola Wallet P2P is an easy-to-use peer-to-peer (P2P) platform that lets traders buy and sell cryptocurrencies directly with other individuals.

If you can't reach an agreement with your counterparty, Hola Wallet P2P offers the opportunity for both users to open an appeal. This is when the customer service team comes in to mediate between both parties and solve the issue.

Before filing an appeal to the customer service team, try to communicate with the counterpart via the order chat. Reaching an agreement with your counterparty may be faster than opening an appeal.

Please take note that the appeal process is not instant, it is a complicated process and may take time. We are grateful for your patience and understanding.

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